Welcome To Nikunj Enterprises
All Types of Body Care Products
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Frequently Asked Question

Are the products available on the Website authentic?

We source all our products directly from the brand or authorized/official distributor of the brand and hence we can guarantee 100% authenticity of each product. You can also refer to the image on each product display page, which guarantees authenticity from our partners.

What is the estimated delivery timeline for "Pre-Order items?

For all orders placed on website (ready stock) 3-7 working day once order shipped. Processing period for all orders is 1-2 working days.

For Pre-Orders- 20-25 days arrival to our address, then we process and ship. Please note that during sales/ heavy orders on sites, it can get a little longer.

How can I become a partner?

Please fill this form
if you’re a brand; this form if you’re a content creator
or this form if you’re a clean living expert.
Our team will get back to you at the earliest.

Can I buy multiple products in single order?

Sure you can! Just add all the products you wish to buy onto your shopping bag and then click the “PLACE ORDER” button.

Can I order a product that is “Out of Stock”?

.Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock. Simply click on the product. Once you are on the product page, enter your email address in the box and click on "Notify Me"

Can I ship the products to an address that is different from my billing address?

Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.

When will my order dispatch?

Once the order is confirmed it takes 1 to 2 working days to dispatch. If we are unable to arrange the stock within 5 working days the products will be canceled. In the case of a prepaid order, the refund will be initiated back to the source account within 24 hours

Can i Reschedule Delivery date ?

Unfortunately, we can not postpone the delivery date. Our delivery partners will make 3 attempts of the delivery post which the order is returned to the origin.

If I am not satisfied with quality of product can I get it replaced?

Our return policy doesn't cover "Not as-expected cases/Like or Dislike".

How much time does it takes to get refund/re-dispatch?

Refund/Re-dispatch is initiated within 2 days of the return request being accepted. However, in some cases, it could take up to 10 days.

How can I confirm my order is placed?
Once your order is confirmed, you will come on to a confirmation page displaying an Order ID, listing of the item(s) you have ordered and the expected delivery time. Additionally, you will receive an Email and SMS confirming your order. You can also visit on website to check the status of your order.

Check order status?

TRACK ORDER
EMAIL US
The amount was deducted but my order was not placed

Sometimes we don't receive a confirmation of your payment from the payment gateway. This happens very rarely. If the payment confirmation is received within an hour, we'll verify and process your order. If the payment is successful after an hour, then we'll refund the amount. The refund  can take upto 7-10 working days to reflect in your account. In some cases the money is debited from your bank account and  we've not received it. In such cases your bank will credit your account in 48-96 hours.

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